When you place a bid on a job or accept a lightning job, you agree that you can manufacture and deliver the parts as specified on the platform and are therefore agreeing to accept the order. We expect all our partners to uphold these commitments made during the bidding/quoting stage.

If an order is cancelled, you will receive a penalty strike for violating our terms and conditions. Repeated cancellations will result in removal from our platform.

For more information on penalty strikes, please refer to the "Supplier Rules" section of our Knowledge Base.

To speak with a member of the production team, use our platform chat function. If you do not receive a response via chat, please email us at [email protected]. This inbox is monitored Monday to Friday, from 8:30 AM to 5:30 PM.