How to Raise Clarifications
Timing: All clarifications must be raised within 24 hours of accepting the job.
Platform: Submit clarifications via the platform chat under the affected Purchase Order (PO).
Labeling: Ensure all clarifications are clearly labeled with the relevant RFQ number.
Details: When raising an issue, provide the following information:
Q Number: (Reference the specific part or question)
Issue: Include as much detail as possible.
Supporting Images: Attach images if necessary.
Resolution/Corrective Action: Suggest solutions or corrective actions.
All clarifications should be submitted at once for each PO.
Example:
"Can you please specify the thread specifications for Q211243 as this is not stated in the 2D file?"
Frequently Asked Questions (FAQs)
Mismatch Between 2D and 3D Files
Explanation: According to our terms and conditions, the provided 3D file is considered the master file for manufacturing unless otherwise noted.
Example:
Difference in dimensions between 2D and 3D files.
Answer: The 3D file should be used for production unless the 2D drawing contains specific precision tolerances or indicates that it is the master file.
Mismatch Between Files and Configuration
Explanation: The configuration selected during the quoting process should be followed unless the job notes specify otherwise.
Example:
The 2D drawing specifies a different material than the configuration.
Answer: Follow the material listed in the configuration unless the job notes explicitly state to use the drawing’s specifications.
Quote Notes vs. Configuration
Explanation: Suppliers may quote based on specific materials, finishes, or tolerances. In such cases, the quote notes take precedence.
Example:
“I quoted on Aluminium 6075, but the platform states 5052.”
Answer: Proceed as per the quote notes.
Part Number for Engraving
Explanation: If engraving is required but not shown on the drawing, it must be raised during the quoting stage to ensure the issue is resolved before the PO is awarded.
Additional Costs/Lead Time
Explanation: No clarifications regarding cost or lead time should be raised after the PO has been accepted. These issues must be addressed during the quoting stage.
Missing Files
Explanation: Requests for missing 2D or 3D files after a job has been awarded should be raised during the quoting process, not after.