We expect our manufacturing partners to inform us about any potential delays as early as possible. This helps Geomiq implement contingency plans to prevent delays from affecting the customer’s order. It also allows us to notify the customer about any issues or delays promptly.
As soon as the manufacturing partner becomes aware that an order will be delayed, they are required to escalate the issue to their assigned Partner Development Representative (PDR). They can do this by the Geomiq platform.
How to report a late order via Geomiq platform -
Under current jobs locate the relevant purchase order.
Click view jobs and use the feature Report Job to be late to notify Geomiq about the delay.
When reporting a delay, include a clear explanation of the issue, the corrective actions you are taking to resolve it, and the new expected delivery date. The Geomiq team will review your submission and assess whether the new date is acceptable. We will consider both the reason for the delay and its potential impact on the customer. If the proposed delay is not acceptable, you will need to re-evaluate your production schedule to bring the order back on track.
Please note that even if Geomiq accepts the revised delivery date, no new deadline will be set on the platform. Late fees of 1% per day will still apply for each day the order is delayed.